I had coveted a Boos Blocks cutting board for quite some time -- they seemed incredibly well made, heavy and strong. So I was very excited when we got one as a wedding gift, especially since I really enjoy the sort of maintenance that Boos suggests for their boards. I'm the sort of sick bastard who really does like oiling and scraping down a cutting board. So, imagine my dismay when I noticed that our board, list price of $83, is starting to split along one of the seams between pieces of the board, 16 months after we got it. Figuring that a premium product like this would come with premium service, I contacted Boos:
Hello:
I was very excited to get a Boos cutting board as a wedding present about 16 months ago -- I'd been wanting one for ages.
Sadly, the board has begun to split apart at one of the seams between two pieces of wood. I've been religious about oiling it and taking care of it per your instructions online -- it's disappointing that it's breaking.
Is there any warranty for the product, or any thing else you can do to help me out?
Unfortunately, the response was really disappointing:
Mark,
Sorry to hear that you are having problems with your cutting board. We do have a 1 year warranty against workmanship and defect. Unfortunately you are out of warranty so I cannot replace the board. I know you said you have been oiling it religiously, but it sounds like maybe it needed oiled more often. What you can do is oil the board really well about 4 nights in a row and allow the oil to even out and hopefully the cracks with close up within a couple weeks. You do need to oil the board at least every 3-4 weeks. The only other thing I can suggest is to see what the dealer that sold the board has as far as extended warranty. Sorry I couldn't be of more help to you.
Danielle Blain
Customer Service
217.347.7701 ext. 237
danielle@johnboos.com
The suggestion to contact the dealer does me no good, since it was a gift. And, as I had noted in my mail to them, I'd followed their care instructions to a T.
I don't know why I was surprised that they didn't come up with a solution; maybe I had some sort of romance in my mind about them, given the lovely rhetoric on their site. But I'm bummed out that they didn't make good, and didn't respond to my follow-up email telling them just that.
Anyone have any suggestions for other good cutting boards?